How We Work

Working With Us

We believe good admin support should be accessible to every organisation - not just those with large budgets.  That is why we keep our pricing simple, transparent, and flexible.  No hidden fees.  No long-term contracts.  No surprises.

Choose a monthly retainer if you need regular, ongoing support.  Choose our ad hoc rate if you need occasional help with no commitment.  Either way, we start with a conversation to understand your needs and explore how we can support.

Starter 

5 HOURS PER MONTH

Ideal for sole traders and small organisations needing occasional, reliable support

£140

per month

Growth

10 HOURS PER MONTH

Ideal for small businesses and community groups building momentum and needing consistent support

£260

per month

Partner 

20 HOURS PER MONTH

Ideal for charities and growing organisations needing regular, dependable admin support

£490

per month

Full Support

30 HOURS PER MONTH

Ideal for organisations needing substantial ongoing cover across multiple services

£695

per month

Ad Hoc Support

No retainer needed.  Pay only for the hours you use.  

Perfect for one-off projects, busy periods, or trying us out

£30

per hour

Charity and Community Organisation Discount

We offer 10% off all monthly retainer packages for registered charities, community interest companies, and voluntary organisations

Because we know how tight third sector budgets can be, and we want to help

What's Included in Every Package

01

We start with a conversation to understand your needs.

02

Rolling monthly arrangement - no long-term contracts.

03

Monthly hours summary so you always know where you stand.

04

A consistent, dedicated team member who knows your organisation.

05

Complete confidentiality and data security as standard.

06

Regular communication and prompt responses within one working day.

Common Questions

CAN I CHANGE MY PACKAGE AS MY NEEDS CHANGE?

Yes, you can move up or down between packages with one month's notice.  We want the arrangement to work for you long-term, and we will always have an honest conversation if we think a different package would suit you better.

 

WHAT HAPPENS IF I USE MORE HOURS THAN MY PACKAGE INCLUDES?

We will always let you know before you go over your included hours.  Any additional hours are charged at our standard ad-hoc rate of £30 per hour, agreed with you in advance, never a surprise.

 

WHAT IF I DON'T USE ALL MY HOURS IN A MONTH?

Unused hours do not carry over to the following month.  We will always flag if it looks like hours are going to be unused, and we are happy to discuss adjusting your package if your needs change.

 

DO I HAVE TO SIGN A LONG-TERM CONTRACT?

No.  All retainer packages run on a rolling monthly basis and can be paused or cancelled with one month's notice.  We believe the best client relationships are built on trust, not contracts.

 

I'M NOT SURE HOW MANY HOURS I NEED.  WHAT SHOULD I DO?

Get in touch, and let's have a conversation to understand what is on your plate, help you work out roughly how many hours the support would take, and suggest the most sensible starting point.  Most clients start on Starter or Growth and adjust from there. 

 

Not sure where to start?  Get in touch and let's chat about your needs and see how we can support:

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